Q: Does VanChat integrate with PABBLY Connect or Webhooks?
I would like to set up a few automations with VanChat & my Shopify store & I would usually do this by connecting VanChat to PABBLY Connect or via Webhooks.
Does VanChat have Webhooks or a PABBLY integration?
A: Hi, currently VanChat does not integrate with Pabbly Connect. Could you please give me a brief overview of the automations you'd like to set up? I can check if VanChat supports them.
I read in the Q&A that your app can now integrate with Shopify Inbox. I’d like to know more about the integration. I have a few questions:
1. Can a customer chat with the AI & ask them about their order by providing the E-Mail address & order #? Will the AI be able to pull order details from my Shopify backend (such as shipping status)?
2. If a customer joins the chat & chats with the AI, then asks for a live agent… the AI will handoff to my Shopify Inbox chat, will the AI somehow inform my Shopify Inbox chat who the customer is - ie: name & email, order # & whatever other info the customer already provided to the AI or will I need to ask all of those details a second time when the chat is handed over to Shopify Inbox?
3. Can the AI also send the chat transcript between the AI & customer to my Shopify Inbox Chat during the handoff?
A: Hi, thank you for your questions. Let me address them one by one:
1）VanChat currently supports order tracking information. When a user wants to check the status of an order, VanChat will proactively ask for the shopper's email address and order number. Once the user provides this information, VanChat can help retrieve the order tracking details.
Thank you for your question. VanChat supports stores that offer digital products and software services, as long as the store is built on Shopify. To ensure that the AI responses are accurate, compliant, safe, and meet user expectations, each response from VanChat actually triggers multiple calls to the GPT model. Currently, the main model in use is GPT-4o.
A: Hi, thank you for your question. Yes, you can completely customize the UI to Japanese, and VanChat itself can respond in Japanese as well. Additionally, the VanChat Dashboard also supports Japanese. We look forward to you trying VanChat.
Q: shopify variants not supported and connection on whatsapp
I want to know if I can do something about an issue. My products have 3 to 4 variants each. When clients ask for 1 of them, the chatbot gives any of the other prices, but the one corresponding to the variant price requested. is there anything I can do?
Second question, how can I integrate the bot on whatsapp?
A: Hi, Regarding the situation where a product in your store has multiple variants with different prices, the AI-generated price may be inconsistent. This is because we didn't consider this special case previously. However, I have already reported this issue to the product manager, and it should be resolved soon. Could you please provide your email address? I will notify you as soon as the issue...
Thank you for your reply. Sure, I have traffic direct to my webpage, which is why I am using the bot. However, I also have google ads and FB ads where the action call is the whatsapp directly. So, for this matter, it would be helpful to have it installed there, since many people contact directly through the ads without visiting the webpage.
Also, 2 more questions, my partner has his website hosted on Odoo platform. If he wants to acquire vanchat, is it possible to log the chat in this platform? Last but not least, is there a way to train the chat to do some " must" answers in some cases? Like for ex, I uploaded a document regarding info about fragances in candle making. But the chat replies with how to make candles´ info.
I plan to integrate VanChat into WhatsApp by 2025, but there is no specific timeline yet. Unfortunately, VanChat currently does not support the Odoo platform. Could you provide more detailed information about the scenarios you would like VanChat to handle at support@vanchat.io? I will have our engineers assist you in resolving this issue.
I am assuming he would like to know if maybe he can use the cahtbot inserting a code on Odoo. I am not sure. I´ll ask and I´l contact you via email. If I have another shopify store, I should buy another chatbot?
Q: Does VanChat integrate with PABBLY Connect or Webhooks?
I would like to set up a few automations with VanChat & my Shopify store & I would usually do this by connecting VanChat to PABBLY Connect or via Webhooks.
Does VanChat have Webhooks or a PABBLY integration?
lucas_vanchat
Jan 7, 2025A: Hi, currently VanChat does not integrate with Pabbly Connect. Could you please give me a brief overview of the automations you'd like to set up? I can check if VanChat supports them.
Share VanChat
Q: How deep is the Shopify Inbox Integration?
I read in the Q&A that your app can now integrate with Shopify Inbox.
I’d like to know more about the integration.
I have a few questions:
1. Can a customer chat with the AI & ask them about their order by providing the E-Mail address & order #? Will the AI be able to pull order details from my Shopify backend (such as shipping status)?
2. If a customer joins the chat & chats with the AI, then asks for a live agent… the AI will handoff to my Shopify Inbox chat, will the AI somehow inform my Shopify Inbox chat who the customer is - ie: name & email, order # & whatever other info the customer already provided to the AI or will I need to ask all of those details a second time when the chat is handed over to Shopify Inbox?
3. Can the AI also send the chat transcript between the AI & customer to my Shopify Inbox Chat during the handoff?
lucas_vanchat
Jan 7, 2025A: Hi, thank you for your questions. Let me address them one by one:
1）VanChat currently supports order tracking information. When a user wants to check the status of an order, VanChat will proactively ask for the shopper's email address and order number. Once the user provides this information, VanChat can help retrieve the order tracking details.
2）Currently, VanChat does not share the...
Share VanChat
Q: Digital store and software service questions
Hello Support Team,
1.) Great product! Can this software be used for a digital store proving digital products and software services? If not, is this on our roadmap?
2.) What model of GPT is used to reply to customer questions?
lucas_vanchat
Jan 5, 2025A: Hi,
Thank you for your question. VanChat supports stores that offer digital products and software services, as long as the store is built on Shopify. To ensure that the AI responses are accurate, compliant, safe, and meet user expectations, each response from VanChat actually triggers multiple calls to the GPT model. Currently, the main model in use is GPT-4o.
Best,
Lucas
Share VanChat
Q: About Japanese
Can I customize UI into Japanese?
lucas_vanchat
Jan 3, 2025A: Hi, thank you for your question. Yes, you can completely customize the UI to Japanese, and VanChat itself can respond in Japanese as well. Additionally, the VanChat Dashboard also supports Japanese. We look forward to you trying VanChat.
Best，
Lucas
Share VanChat
Q: shopify variants not supported and connection on whatsapp
I want to know if I can do something about an issue. My products have 3 to 4 variants each. When clients ask for 1 of them, the chatbot gives any of the other prices, but the one corresponding to the variant price requested. is there anything I can do?
Second question, how can I integrate the bot on whatsapp?
lucas_vanchat
Dec 28, 2024A: Hi,
Regarding the situation where a product in your store has multiple variants with different prices, the AI-generated price may be inconsistent. This is because we didn't consider this special case previously. However, I have already reported this issue to the product manager, and it should be resolved soon. Could you please provide your email address? I will notify you as soon as the issue...
Share VanChat
Verified purchaser
Thank you for your reply. Sure, I have traffic direct to my webpage, which is why I am using the bot. However, I also have google ads and FB ads where the action call is the whatsapp directly. So, for this matter, it would be helpful to have it installed there, since many people contact directly through the ads without visiting the webpage.
Verified purchaser
Also, 2 more questions, my partner has his website hosted on Odoo platform. If he wants to acquire vanchat, is it possible to log the chat in this platform?
Last but not least, is there a way to train the chat to do some " must" answers in some cases? Like for ex, I uploaded a document regarding info about fragances in candle making. But the chat replies with how to make candles´ info.
I plan to integrate VanChat into WhatsApp by 2025, but there is no specific timeline yet. Unfortunately, VanChat currently does not support the Odoo platform. Could you provide more detailed information about the scenarios you would like VanChat to handle at support@vanchat.io? I will have our engineers assist you in resolving this issue.
Verified purchaser
I am assuming he would like to know if maybe he can use the cahtbot inserting a code on Odoo. I am not sure. I´ll ask and I´l contact you via email. If I have another shopify store, I should buy another chatbot?