4.6
Taco ratings
Customers are all about Charla, praising its exceptional customer support, user-friendly interface, and seamless setup. There are a few hiccups like limited integration options and occasional glitches, just small bumps on the road. Weighing the raves against the occasional grumbles, Charla is hitting the mark and is a solid buy for those in need of a reliable live chat software. With an overall rating of 4.6 and a 60-day money-back guarantee, it's worth giving Charla a try.
AI-powered summary of customer reviews
Verified purchaser
Lost it all
Literally spent over a month building out my knowledgebase for support and was loving the system quite a lot. Accidentally created an article that didn't need to be created, so went to delete it. That delete button deleted my ENTIRE knowledgebase after 1.5 months of my time. I can't get it back. Beyond disappointed.
Yehia
Edited Jan 7, 2025Hi Kylie, you sent us an email regarding the issue that it was deleted by mistake and we asked to share your site or article title and we can revert the deletion back for you but we haven’t heard back from you.
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Verified purchaser
Work great for its budget. But it is a closed system.
It is easy to set up. Do what it does. The AI chatbot is not very smart but still useable. The UI is alright. Performance is better than expectation. I think it is good for its value.
But it has limited integration with other app, especially it has no API (I would love to see an api to dynamically update article), making it a closed system. Not able to fit in well in the company because no integration means no automation means too much manual work.
I still keep it as an investment, just in case they release API features than I will get back to it.
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Verified purchaser
good deal
To buy with your eyes closed, especially at this price and with these limitations and with these functions !
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Verified purchaser
Love it!!!
This is super awesome! he interface is intuitive and it really helps that you can train AI. I find it attractive on the website, as people tend to be lazy and this way you can give them bite-size options to explore. :) Keep going!
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Verified purchaser
Really pleased with this purchase
I tested out with about 3 codes initially and then decided to go all in. Its really easy to use, I've only had a couple of issues and the support team have been superb!
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