Q: Can this be EASILY integrated with Systeme.io web platform?
We asked them and they said to see their help section. It sounds like we would need to hire a coder if we want to use Charla on our site. Is this true? Here is what they said to us:
Thank you for contacting systeme.io.
You can try to add apps such as this via custom code: https://help.systeme.io/article/306-is-it-possible-to-insert-html-css-or-js-code
We are unable to make a recommendations as this lies beyond our expertise.
Hello, the product description claims the product is GDPR-compliant. But your privacy policy does not even contain a business address, and a responsible person for Data Protection. Also, the information about cookies is to vague. It also says noting about where data is stored (and if partially in US as mentioned in another answer) how compliance is achieved concerning this aspect. GDPR requires EU customers to enter a Data Processing Agreement with you. Do you have such an agreement ready to sign with your AppSumo buyers?
If I look at these two answers: https://appsumo.com/products/charla/questions/white-labeled-1241851/ https://appsumo.com/products/charla/questions/are-you-offering-workspaces-or-ways-to-d-1262284/
There is quite an severe contradiction. One time it is said, that it´s allowed to add customers to have them service thier own sites. In the other answer it says it is not allowed...
In your Privacy Policy there it says this (which would belong in Terms and Conditions): "LTD Terms If you have an LTD plan, your are entitled to use Charla on websites you own. You are not eligible to resell or invite your customers under your account."
Please clarify, and if using for websites of clients is allowed or not. The Appsumo offer should clearly state if this is not allowed, as it´s kind of unexpected if you allow up to 40 agents!
A: Hello, Embedding is easy with the script, you can just browse to Wix Editor and click on the Add Custome Code button and add the custom script from there.
I have Tier 1, and I am trying to decide if Charla is worth keeping for my use case.
Not sure why my previous question has been skipped over.👇 https://appsumo.com/products/charla/questions/where-is-the-iframe-intergration-1275225/
I saw you saying that we could use an iframe in earlier comments, which is the main reason why I brought Charla, but I cannot find the iframe code anywhere inside the platform.
I already use TawkTo for free, but thought Charla could be worth paying for since it has a few more features.
A: Hello, Sorry for not getting back to you earlier. Customers are using the direct chat link if they are not able to insert the widget script. Can you drop us a message on support@getcharla.com on how you would like to use it as an iFrame and the constraints you have and we will be able to help you.
Q: Can this be EASILY integrated with Systeme.io web platform?
We asked them and they said to see their help section. It sounds like we would need to hire a coder if we want to use Charla on our site. Is this true? Here is what they said to us:
Thank you for contacting systeme.io.
You can try to add apps such as this via custom code: https://help.systeme.io/article/306-is-it-possible-to-insert-html-css-or-js-code
We are unable to make a recommendations as this lies beyond our expertise.
We are at your disposal for further assistance
Share Charla
Q: GDPR Compliance / DPA possible?
Hello,
the product description claims the product is GDPR-compliant.
But your privacy policy does not even contain a business address, and a responsible person for Data Protection. Also, the information about cookies is to vague.
It also says noting about where data is stored (and if partially in US as mentioned in another answer) how compliance is achieved concerning this aspect.
GDPR requires EU customers to enter a Data Processing Agreement with you. Do you have such an agreement ready to sign with your AppSumo buyers?
Share Charla
Q: Contradiction in Answers concerning workspaces
Hello,
If I look at these two answers:
https://appsumo.com/products/charla/questions/white-labeled-1241851/
https://appsumo.com/products/charla/questions/are-you-offering-workspaces-or-ways-to-d-1262284/
There is quite an severe contradiction. One time it is said, that it´s allowed to add customers to have them service thier own sites. In the other answer it says it is not allowed...
In your Privacy Policy there it says this (which would belong in Terms and Conditions):
"LTD Terms
If you have an LTD plan, your are entitled to use Charla on websites you own. You are not eligible to resell or invite your customers under your account."
Please clarify, and if using for websites of clients is allowed or not.
The Appsumo offer should clearly state if this is not allowed, as it´s kind of unexpected if you allow up to 40 agents!
Share Charla
Q: Wix integration
Hi. Does it work with Wix site builder?
Yehia
Jan 4, 2025A: Hello, Embedding is easy with the script, you can just browse to Wix Editor and click on the Add Custome Code button and add the custom script from there.
Share Charla
Q: How do we embed Charla via iframe?
I have Tier 1, and I am trying to decide if Charla is worth keeping for my use case.
Not sure why my previous question has been skipped over.👇
https://appsumo.com/products/charla/questions/where-is-the-iframe-intergration-1275225/
I saw you saying that we could use an iframe in earlier comments, which is the main reason why I brought Charla, but I cannot find the iframe code anywhere inside the platform.
I already use TawkTo for free, but thought Charla could be worth paying for since it has a few more features.
Yehia
Jan 2, 2025A: Hello, Sorry for not getting back to you earlier. Customers are using the direct chat link if they are not able to insert the widget script. Can you drop us a message on support@getcharla.com on how you would like to use it as an iFrame and the constraints you have and we will be able to help you.
Share Charla